Patient & Family Advisory Council

Share your insights to help Johnston Health improve care for people like you. Apply to the Patient and Family Advisory Council (PFAC) to help us better understand the patient experience and improve patient outcomes.

Your Duties

As a Patient and Family Advisor, you may participate in committees, focus groups, and patient panels. Expect to:

  • Discuss your personal experiences and viewpoints to help staff develop and evaluate programs, services, and policies
  • Remain compassionate, objective, and constructive when sharing thoughts and opinions, understanding that each person’s experience differs
  • Respect the privacy of patients and family members
  • Comply with all infection control and confidentiality policies
  • Visit patients to hear and see any barriers to an excellent patient experience, and bring your knowledge back to the PFAC

Time Commitment

Talk to us about opportunities that fit your goals, skills, and availability. Full council membership involves a two-year commitment and monthly meetings.

Support & Supervision

You’ll work most closely with Johnston Health’s patient experience specialist. Other staff and medical providers will supervise activities as needed. Take advantage of opportunities to give feedback on the PFAC program regularly.


Apply to the PFAC if you’re at least 18 and a Johnston Health:

  • Current or former patient
  • Family member of a current or former patient
  • Caregiver


You’ll make the most impact if you:

  • Communicate well in groups
  • Have passion for enhancing health care
  • Share insights and information in a constructive way
  • Show concern for more than one issue
  • Think beyond your own experience
  • Work well with others


If you meet the above criteria, download and fill out the PFAC application [PDF]. Return it in the way that’s most convenient for you:

  • Fax it to 919-934-0371
  • Mail it to:

Patient Experience Specialist
Johnston Health
509 N. Bright Leaf Blvd.
Smithfield, NC 27577

Interview & Orientation

After receiving your application, our patient experience specialist will contact you to schedule an interview. If accepted to the council, you’ll attend an eight-hour orientation session.

Contact Johnston Health

To reach the hospital operator, please call 919-934-8171.

Download Our Patient Information Handbook


Get additional important information about your Johnston Health hospital stay. Download our guide.

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