Alert

Expressing Concerns

Your care team at Johnston Health aims to give you the best possible service in a friendly, open way. If you have feedback about your stay or a loved one’s experience, reach out to help us improve our care.

While You’re a Patient

Give us the opportunity to make you feel more comfortable during your test or treatment. While you’re at Johnston Health for care, let your team know right away if you have questions or concerns. You may also call 919-938-7517 weekdays from 8:30 a.m. to 5 p.m. to reach our patient experience specialist, who can help you communicate with your care team.

Take Charge of Your Experience

Improve your patient experience by:

  • Educating yourself about your diagnosis, treatment plan, and medications
  • Inviting a trusted family member or friend to your hospital visits to provide support and help you remember the doctor’s instructions
  • Speaking up and asking your care team questions until you fully understand
  • Participating in decisions about your care

After You Go Home

Call the Johnston Health Careline at 919-938-7443 or email jmhcareline@unchealth.unc.edu if you’re not satisfied with how your team addressed your concerns during your time with us. Rest assured that we’ll take your feedback seriously and respond in a timely way.

Filing a Complaint

You also have the right to file a complaint with the following agencies:

Complaint Intake Unit
NC Division of Health Service Regulation
2711 Mail Service Center
Raleigh, NC 27699-2711
Phone: 800-624-3004 or 919-865-4500
Fax: 919-715-7724

Office of Quality Monitoring
Joint Commission on Accreditation of Healthcare Organization
Oakbrook Terrace, IL 60181
Phone: 800-994-6610

Survey on Your Experience

After an overnight hospital stay, you may receive a survey by phone about your experience. You can share your thoughts on the nurses’ care, doctors’ care, and hospital environment. We work to improve our service based on your responses to the survey—part of the nationwide Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS).

Patient & Family Advisory Council

Play an ongoing role in shaping the patient experience at Johnston Health. Apply to the Patient and Family Advisory Council to share your perspectives and advocate for people like you.

Download Our Patient Information Handbook

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Get additional important information about your Johnston Health hospital stay. Download our guide.

English [PDF]

Spanish [PDF]

Upcoming Events

  • Apr
    27
    Tuesday
    6:00 PM - 9:00 PM
    Ask questions and learn about what to expect during childbirth at one of Johnston Health's childbirth classes.
  • May
    8
    Saturday
    10:00 AM - 12:00 PM
    Our breastfeeding classes offer pregnant women and their partners the chance to prepare and ask questions before the baby’s arrival.
  • Jun
    8
    Tuesday
    6:00 PM - 9:00 PM
    Ask questions and learn about what to expect during childbirth at one of Johnston Health's childbirth classes.