Billing and Insurance
A New Way to Get Medicaid in North Carolina
Enrollment is now open for North Carolinians on Medicaid to select their plan and primary care provider. Please make sure to sign up for a plan that uses UNC Health and select your UNC primary care family doctor. Learn more about how to sign up by visiting the North Carolina Department of Health & Human Services Medicaid program at https://ncmedicaidplans.gov/learn.
Your Hospital Bill
Your hospital bill reflects the services you received during your stay. A basic daily room rate includes:
- Your room
- Your meals
- Nursing care
In addition, there may be charges for special services, which include items your physician orders for you, such as X-rays or laboratory tests.
If you have certain tests or treatments in the hospital, you may receive a bill from a doctor whom you did not see in person. These bills are for providers who diagnosed and interpreted test results while you were a patient. Pathologists, cardiologists, radiologists, anesthesiologists and other specialists who perform these services are required to submit separate bills.
Questions About Your Hospital Bill
If you have any questions about your hospital bill, we encourage you to call the number printed on your statement and speak to one of our financial counselors, who will be glad to assist you.
English and Spanish Financial Assistance Policy
English Financial Assistance Policy [PDF]
Spanish Financial Assistance Policy [PDF]
Your Financial Counselor
The financial counselors in Patient Financial Services will assist you in any way possible. Do not hesitate to ask any questions about charges and billing, including questions about Medicare, Medicaid or private insurance. A financial counselor can be reached at 919-938-7159.
Online Bill Pay
We offer convenient online billing through our secure patient portal, My UNC Chart. Sign up and pay your hospital and physician bills at your convenience. You can view your statements, account details and manage your account online. You have the option to choose paperless billing.
If you have any address changes, billing or registration issues please contact Patient Financial Services at 919-938-7159 or via email at JHBilling@johnstonhealth.org.
8:30 a.m. till 4:30 p.m.
Monday through Friday.
Johnston Medical Mall
514 N. Bright Leaf Blvd
Smithfield, NC. 27577