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Published on June 02, 2021

Johnston Health Receives the 2021 Women’s Choice Award® as one of America’s Best Hospitals for Outpatient Experience

Award recognizes safe surgery practices and lower rates for complications and infections

Women's Choice Award 2021Johnston Health has been named one of America’s Best Hospitals for Outpatient Experience by the Women’s Choice Award®, America’s trusted referral source for the best in health care.

Hospitals aiming to provide the most appropriate and value-based care along with advances in technology such as minimally invasive techniques have shifted many patient cases to outpatient settings.  As a result, hospitals have made significant strides in providing increased customer service to improve the outpatient experience.

“Overnight stays in the hospital can be stressful and costly. With the advancement of technology, hospitals are now able to offer more procedures on an outpatient basis which is much more convenient, more affordable and less stressful,” said Delia Passi, founder and CEO of the Women’s Choice Award. “Women have demanding lifestyles with more than 70 percent of moms employed. Making it easy for her to find hospitals that provide the best outpatient experience helps simplify her life.”

The methodology used to select Johnston Health as one of America’s Best Hospitals for Outpatient Experience is exclusive in that it evaluates patient satisfaction measures with a hospital visit based on the criteria in the Outpatient and Ambulatory Surgery Survey (OAS-CAHPS).  The evaluation process is the only national list that focuses on the opinion of females. It is the only award recognizing excellence in outpatient satisfaction based on robust criteria that considers the patient experience and clinical excellence. 

To receive the award, hospitals must first be accredited by the Joint Commission (JC), The Healthcare Facilities Outpatient Program (HFAP) or Det Norske Veritas Healthcare (DNV). Accredited facilities are continuously improving the safety and quality of patient care and this certification signifies the facility’s commitment in meeting regulations and best practices for the medical industry.

The categories in the OAS-CAHPS survey are assigned weights based on the feedback received from the Women’s Choice Award Survey.  Only hospitals that achieve rankings higher or equal to the national average in communication and care by hospital staff, pre and post-surgical coordination, facility ratings and patients’ recommendation are eligible for the outpatient experience award. 

Johnston Health is one of 294 award recipients representing the hospitals that have met the highest standards for outpatient experience in the U.S. by the Women’s Choice Award.

“We value the feedback we receive from women in helping us to continuously improve safety, quality and the outpatient experience,” says Tom Williams, CEO and president of Johnston Health. “We’re honored to receive this award, which reflects the hard work, dedication and commitment of our medical providers and clinical teams to put patients first.”

For more information about the America’s Best Hospitals for Outpatient Experience, please visit https://womenschoiceaward.com/best-outpatient-experience

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