Published on February 07, 2020

Johnston Health receives the 2020 Women’s Choice Award® as one of America’s Best Hospitals for Outpatient Experience

Award recognizes safe surgery practices and lower rates for complications and infections

Women's Choice Award for Outpatient Experience LogoJohnston Health has been named one of America’s Best Hospitals for Outpatient Experience by the Women’s Choice Award®, America’s trusted referral source for the best in healthcare.

Hospitals aiming to provide the most appropriate and value-based care along with advances in technology such as minimally invasive techniques have shifted many patient cases to outpatient settings. As a result, hospitals have made significant strides in providing increased customer service to improve the outpatient experience.

“Overnight stays in the hospital can be stressful and costly. With the advancement of technology, hospitals are now able to offer more procedures on an outpatient basis, which is much more convenient, more affordable and less stressful,” said Delia Passi, founder and CEO of the Women’s Choice Award. “Women have demanding lifestyles, and more than 70 percent of moms are employed. Helping them find hospitals that provide the best outpatient experience helps simplify their lives.”

The methodology used to select Johnston Health evaluates patient satisfaction measures with a hospital visit based on the criteria in the Outpatient and Ambulatory Surgery Survey. The evaluation process is the only national list that focuses on the opinion of women. It is the only award recognizing excellence in outpatient satisfaction based on robust criteria that considers the patient experience and clinical excellence.

To receive the award, hospitals must first be accredited by the Joint Commission, The Healthcare Facilities Outpatient Program or Det Norske Veritas Healthcare. Accredited hospitals are continuously improving the safety and quality of patient care, and this certification signifies the hospital’s commitment to meeting regulations and best practices.

Categories in the OAS-CAHPS survey are assigned weights based on the feedback received from the Women’s Choice Award Survey. Only hospitals that achieve rankings higher or equal to the national average in communication and care by hospital staff, pre and post-surgical coordination, facility ratings and patients’ recommendation are eligible for the outpatient experience award.

Johnston Health is one of 294 award recipients representing the hospitals that have met the highest standards for outpatient experience in the U.S. by the Women’s Choice Award.

“Our employees and medical providers work diligently to provide the best experience and quality of care to our patients,” said Tom Williams, interim CEO at Johnston Health. “This award reflects their passion, dedication and commitment to putting patients first.”

For more information about the America’s Best Hospitals for Outpatient Experience, please visit

About The Women’s Choice Award®
The Women’s Choice Award® is a trusted referral source, empowering women to make smart healthcare choices by identifying the country’s best healthcare institutions based on robust criteria that consider female patient satisfaction and clinical excellence. The Women’s Choice Award has been honored by the INC 5000 List of America’s Fastest-Growing Private Companies for three consecutive years. Visit to learn more.