Published on June 07, 2019

Johnston Health Achieves Healthgrades 2019 Outstanding Patient Experience Award

Healthgrades 2019 Outstanding Patient Experience Award Recipients

For the second year in a row, Johnston Health has achieved the Healthgrades Outstanding Patient Experience Award™. This distinction recognizes Johnston Health as being among the top 15 percent of hospitals nationwide for patient experience, according to Healthgrades, the leading online resource for information about physicians and hospitals.

Johnston Health is among seven hospitals in the state to receive this award for a consecutive year.

Healthgrades evaluated 3,449 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services, covering admissions from January 2017 through December 2017, to identify hospital performance. Of those hospitals evaluated, 434 hospitals outperformed their peers—based on their patients’ responses—to achieve this distinction.

“All employees, volunteers and physicians have a part in making the patient experience outstanding,” said Chuck Elliott, president and CEO of Johnston Health. “This award reflects their hard work, dedication and commitment to putting our patient and families first.”

Healthgrades evaluated hospital performance by applying a scoring methodology to 9 patient experience measures, using data collected from a 32-question experience survey from the hospital’s own patients. The survey questions focus on patients’ perspectives of their care in the hospital. The topics of these questions ranged from cleanliness and noise levels in patient rooms to physician and nurse communication. The measures also include whether a patient would recommend the hospital to friends or family.

“These awards are driven directly by patients’ feedback, giving them a voice in helping to improve the hospital experience while also helping other consumers make more informed healthcare decisions,” said Brad Bowman, MD, Chief Medical Officer, Healthgrades. “We’re proud to recognize the hospitals around the country that receive the Outstanding Patient Experience Award for their commitment to providing exceptional patient experiences and always striving to put the patient first.

Pictured: Johnston Health has received the Healthgrades 2019 Outstanding Patient Experience Award™. At center, Alicia Dreyer of Healthgrades presents the award to Chuck Elliott, president and CEO of Johnston Health. At left is Amber Stanley, patient experience specialist. And at right is Dr. Peter Charvat, chief medical officer of Johnston Health, and Ruth Marler, chief operating office and chief nursing officer for Johnston Health.