Johnston Health Restrictions for Facility Visitors, Vendors and Volunteers

Due to the growing spread of coronavirus / COVID-19 in North Carolina, Johnston Health is enacting stricter restrictions for visitors, vendors, volunteers and students at at our hospitals, including outpatient facilities and clinics.

PLEASE NOTE: No visitor, vendor, volunteer or student with fever, cough, cold or flu-like symptoms should enter any Johnston Health facility.

Masks Policy

We ask that all patients, companions, visitors, community practitioners and vendors wear masks at Johnston Heath facilities.

For Our Outpatient Locations:
All patients attending a clinic visit will be provided a mask at the front door of the facility. While we are asking patients to refrain from bringing a companion to their visit, any companions will also be provided a mask unless already wearing one. Outpatients and companions should wear the masks for their entire visit. 

For Our Hospitals:
Patients will be required to wear their masks whenever they are outside of their rooms and when anyone else enters their rooms. 

All approved visitors and any vendors visiting Johnston Health will be issued masks at hospital entrances, which they will be asked to wear for the duration of the visit.


Johnston Health remains committed to patient-centered, safe care throughout all of our hospitals. As the COVID-19 situation has evolved over the last few weeks, our policy is evolving as well.

Effective October 7:

Adult inpatients will be allowed one screened visitor at a time from 9 a.m. till 9 p.m. One screened visitor will be allowed to stay overnight from 9 p.m. to 9 a.m. We request that night visitors arrive by 8:30 p.m. in order to check in and get screened.

Laboring mothers may designate two support people, which could include a doula who can present a valid certification*. After birth, patients may designate one support person for the entire length of stay in the hospital. Visiting hours do not apply to these visitors.

*If you are a birth doula that is not currently certified, click here to obtain that certification.

COVID-19 positive patients will continue to have no visitors except for laboring women, who may be allowed to have the birthing partner at bedside or in other special circumstances.

For our pediatric patients, two parents/guardians may stay with a patient in a pediatric area of the hospital or clinic. Parents/guardians cannot switch out visitation from 9 p.m. to 9 a.m. unless there are emergent circumstances such as end-of-life, new traumas, or significant changes in patient acuity.

  • Pediatric COVID-19 positive patients are allowed one asymptomatic parent to stay in the room, but if they leave they cannot return.
  • Two parents/guardians will be allowed in the surgical patient care area during pre-operative and post-operative care.

As is our current policy, additional exceptions will be granted for end-of-life situations, minors and patients requiring family support, as further described in our updated policy. All visitors will be subject to health screening at any time. No visitors under the age of 18 will be allowed to visit for the foreseeable future, unless there is a special circumstance that will need approval. Visitors who are over 65, pregnant or immunocompromised are discouraged from visiting. Patients who have tested positive and are considered to have an active infection for COVID-19 will not be allowed visitors (exceptions may be granted for end-of-life situations or special circumstances). If you are uncertain about a patient's status, please call 919-934-8171.

Outpatient Clinics/Outpatient Departments: 

Outpatient and clinic areas will allow one companion per patient to be present, but we continue to encourage individuals who are able to come alone to do so in order to support social distancing efforts. All patients and visitors must wear masks for the entire visit.

Please note that some practices or services may apply further visitor restrictions. This is to protect the health of patients with complex or high-risk medical conditions. Johnston Health allows providers to make these final decisions.

Emergency Department:

One companion is allowed to accompany a patient (unless the patient is confirmed COVID-19 positive or under investigation).

Additional restrictions:

  • The number of entrances to the hospital will be limited. All visitors and patients, including vendors and contractors, will be screened at designated entry points, including the Emergency Department.
  • Any visitors who are allowed must pass a health screening. Visitors should not visit our campuses if they have one or more of the following symptoms—fever, cough or shortness of breath—or have come into contact with a person who tested positive for COVID-19 in the last 14 days.
  • Patients under COVID-19 investigation may not have any visitors, unless compassionate care is approved.

These restrictions have been put in place to protect everyone’s safety. The best scientific data and expertise inform us that “social distancing” is an essential element in successful efforts to contain the spread of COVID-19. We must do our part to support these guidelines and remain a good community partner. We also encourage you to use electronic communication for “virtual visitation,” such as FaceTime and Skype, in place of in-person visitation wherever possible. We appreciate your understanding at this time.


Only vendors and contractors who are essential to patient care and business operations will be allowed onsite on an as-needed basis. Vendors and contractors who do not directly support patient care and critical business operations should work remotely and will not be allowed in Johnston Health hospitals until further notice. Vendors and contractors may be subject to health screening at any time prior to entry or while onsite at any Johnston Health hospital.


Volunteers are extremely important to the function of Johnston Health, but it is equally important to protect the health of those volunteers and the people with whom they come in contact. Volunteers who do not directly support patient care activities or essential business operations should not report to Johnston Health until further notice. These volunteers should follow the same requirements as Johnston Health employees. Volunteers age 65 and older, and those with underlying health conditions are discouraged from participating in their volunteer roles at this time.

In addition to the restrictions outlined above, community events, activities, and meetings hosted at Johnston Health also are canceled until further notice.

What to do if you have COVID-19 symptoms

If you are concerned you have been exposed or have symptoms of coronavirus (COVID-19), click the purple Coronavirus Help tab on the bottom of

This will bring up our coronavirus symptom checker that will lead you through some questions to determine if you need medical follow-up.

You can also call:

  • Your primary care provider

Do not go to your doctor’s office or an urgent care without first determining if further medical screening is necessary.

If you are having difficulty breathing, call 911 or seek immediate treatment.