Quality of Care

Excellent customer service...

...is an integral component of everything we do at Johnston Health. This includes service to patients, families, visitors, volunteers and fellow employees.

Our Statement of Excellence

We, the employees of Johnston Health, expect every patient’s visit to be a positive, healing experience.

As representatives of Johnston Health, we expect that all members of the health care team demonstrate a total commitment to excellence in every task, activity and endeavor.

We further expect that every team member hold herself personally accountable to achieve and maintain excellence throughout the organization, and to recognize that every member of our team, regardless of position, contributes to this important cause.

 

Our Standards of Behavior

Standards of behavior have been established to provide guidelines in the areas of honesty, excellence, appearance, listening, trust, and accountability.

H - We are HONEST and reliable in everything we do
E – We provide EXCELLENCE in care, service, and safety
A – We demonstrate professionalism in our APPEARANCE, BEHAVIOR, and ATTITUDE
L – We LISTEN and COMMUNICATE effectively
T – We can be TRUSTED in everything we do
H – We will HOLD ourselves accountable

Are You a Hospital Inpatient or Outpatient?

Hospital Compare allows you to see quality measures for up to three hospitals at a time.
For more information about the differences between inpatients and outpatients, click this link:
http://www.hospitalcompare.hhs.gov/hospital-search.aspx